Prioritize activities & improve interdepartmental communication with eCredit collections automation
In a manual, paper-based collections department, prioritizing customers and activities and settling disputes
can be cumbersome and costly. eCredit's full-powered collections management software enables collections
professionals to be more proactive and strategic in how they approach the A/R challenge-improving cash
flow and lowering DSO for the business.
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Streamline collections workflow: eCredit prioritizes a collector's daily tasks in a
work queue that summarizes all of the information a collector needs to make an effective collections call. All of
this information will never be more than one click away, letting collectors quickly and easily asses the overall status
of the action items and determine where best to direct their efforts.
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Simplify reporting and tracking: eCredit's reporting capabilities and Dashboard provide
senior management with an extensive view of key performance metrics such as Days Sales Outstanding (DSO), Collection
Effectiveness Index and Average Days Delinquent (ADD). In addition, eCredit offers a portfolio scoring product that
can issue a collections score, which can help guide your organization's strategies.
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Optimize invoice handling: eCredit allows business to configure rules to handle invoices
by such parameters such as amount, business unit, and region. Using champion and challenger strategies, managers can
determine which collections activities are most effective and then implement best practices across the organization.
High-level features:
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Centralized collections data: One centralized and complete source of customer account
information provides the collector with all information required to make calls.
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Customized strategies: Configure an unlimited number of strategies to perform collections
activities based on your own unique business processes.
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Dispute logging and promise-to-pay tracking:
Collectors can easily handle multi-payment promises and customer disputes while they are logging calls.
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